Who we are
This website is run by Digital Genix Solutions Ltd ("we", "us"). We are the data controller for personal data collected through it. You can contact us about privacy at hello@digitalgenixsolutions.com or on +44 7448 821585.
What we collect and why
Enquiries. When you use our contact or audit form we collect your name, email address, company or website, the service and budget you choose, your message and, if you tell us, how you heard about us. We use this to reply to you and, if you ask, to prepare an audit or proposal. Our lawful basis is legitimate interests, or steps taken at your request before entering into a contract.
Newsletter. If you subscribe, we collect your email address and your consent. We use it only to send our newsletter, and every email has an unsubscribe link. Our lawful basis is your consent, which you can withdraw at any time.
WhatsApp, phone and email. If you contact us directly we keep the conversation so we can help you. WhatsApp is run by Meta under its own privacy policy.
Analytics. With your consent we use Google Analytics 4 and Google Tag Manager to understand how the site is used, for example which pages are visited and whether forms are submitted. If you reject analytics cookies, Google Analytics does not set cookies and receives only limited, cookieless signals under Google Consent Mode.
Who we share it with
- FormSubmit delivers form enquiries to our inbox.
- Brevo stores newsletter subscribers and sends our newsletter.
- Google provides analytics (only with your consent) and our email.
- Hostinger hosts this website.
- Pexels may serve some photos on this site, which means your browser requests them from Pexels' servers.
Some of these providers process data outside the UK. Where they do, they rely on UK adequacy regulations or approved safeguards such as the International Data Transfer Addendum. We never sell your data.
How long we keep it
We keep enquiries for as long as we need to respond and follow up, and for no more than 24 months after our last contact unless you become a client. Client records are kept for as long as the law requires, usually six years for accounting records.
Cookies
We only set non-essential cookies if you click Accept on the cookie banner. You can change your choice at any time using .
| Name | Provider | Purpose | Duration |
|---|---|---|---|
| dgs-consent | This site (browser storage) | Remembers your cookie choice | Until cleared |
| _ga | Google Analytics | Distinguishes visitors (only with consent) | 2 years |
| _ga_* | Google Analytics | Keeps session state (only with consent) | 2 years |
Your rights
Under UK data protection law you can ask to see the personal data we hold about you, have it corrected or deleted, restrict or object to how we use it, and receive a copy in a portable format. Email hello@digitalgenixsolutions.com and we will reply within one month.
If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk. We'd appreciate the chance to put things right first.