Restaurants & F&B · Catering · Pakistan (Islamabad)

2,805 WhatsApp enquiries for Rewayat Events, down to Rs 61 a conversation

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Founder experienceDelivered by Badar Munir while working in-house at a creative agency, before he co-founded Digital Genix Solutions, peak event seasons, from 2023. Rewayat Events was not a Digital Genix client at the time.
2,805WhatsApp conversations
Rs 61.31Per conversation in Ramadan
-76%Cost per conversation, launch to Ramadan

01 · The challenge

Rewayat Events is the catering arm of Rewayat Restaurant, launched from nothing. The goal was enquiries for weddings, corporate events and private functions, and for the owner to be able to talk to those people directly.

02 · What Badar did

  1. 01

    Click-to-WhatsApp campaigns optimised for conversations started, with a pre-filled first message carrying the event type, date and rough guest count.

  2. 02

    Targeting around weddings, corporate functions and private gatherings, with the restaurant's existing customers as a seed audience.

  3. 03

    Creative built around menus, event set-ups and the dishes people already knew from the restaurant.

  4. 04

    Every chat labelled new, qualified, quoted or booked, so each week showed which campaigns brought in people who paid.

03 · The results

Most of the work was in 2023, when the catering business launched. After that, campaigns ran only in the peak event seasons, a few weeks at a time

2,805 WhatsApp conversations across five campaigns, at an average of Rs 180 each

Ramadan: 977 conversations at Rs 61.31 each, 76% below the launch campaign

The client reported that a good share of the conversations closed into paid bookings, enough to establish catering as its own line of business

04 · From the dashboards

The numbers, where they came from.

Screenshots from Badar's Ads Manager, GA4 and Meta benchmark reports for Rewayat Events. Click any one to see it full size.

Ads Manager table of all five Rewayat Events WhatsApp campaigns
Ads Manager table of all five Rewayat Events WhatsApp campaigns
Ads Manager results for the Rewayat Events launch campaigns
Ads Manager results for the Rewayat Events launch campaigns

Taken from the live account at the time. Account and campaign names may be shortened and some figures are rounded in the write-up above.

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